Be Good Bee
The good cable guy — free home tech help.
Free help with fibre, Wi-Fi, solar, batteries and EV chargers.
Pick a guide below, or send a photo
Jump to: Fibre · Wi-Fi · Slow speeds · Mesh · Solar · EV · Battery · Panels
Meet Buzz. Short videos, one step at a time.
Watch first. Then follow the steps below.
Free information only
Look.
Don’t open the consumer unit.
Don’t cut cables.
We can help with:
• No internet / fibre lights
• Wi-Fi in one room only
• Slow speeds
• New mesh set-up
• Solar app on zero
• EV charger not starting
• Battery not storing power
• Dirty solar panels
Watch the Short, then follow the steps below. Free check, not a call-out.
Guide 1 — No internet / fibre lights•Find the small fibre box on the wall (ONT).
• Power should be on. If it’s off, check the plug and the switch on the box.• PON or Optical (the fibre signal light) should be steady green. Off or red means no fibre signal. Don’t unscrew the fibre.• LOS or Alarm (the warning light) flashing usually means a network fault, not the router.• LAN should blink when the router is plugged into the ONT with ethernet.•Then: power the ONT off for 30 seconds, then the router.If PON stays red, that’s the provider’s line.
Photo the lights.
Send the form, then email a photo to [email protected]
Watch first. Then follow the steps below.
Guide 2 — Wi-Fi in one room only•Stand next to the router and run a speed test. Then try the dead room.• Fast by the router but weak elsewhere means a coverage problem, not the fibre.• Don’t hide the router in a cupboard, behind the TV, or on the floor.• 5 GHz dies through walls faster than 2.4 GHz. Connect the far-room devices to 2.4 GHz (the Wi-Fi name that reaches further through walls).• A mesh node sits halfway to the weak room, not in the weak corner.• Reboot the router (and the mesh nodes) and test again after 5 minutes.If it’s slow next to the router as well, see Guide 3.
Or photo the router lights.
Send the form, then email a photo to [email protected]
Watch first. Then follow the steps below.
Guide 3 — Slow speeds•Do a wired test if you can: ethernet from the router (or ONT) to a laptop.• Fast on the cable but slow on Wi-Fi means a Wi-Fi problem. See Guide 2.• Slow on the cable too means the line or the provider. Write down the time and the speed.• Pause downloads, iCloud/Google backups and TV streaming, then test again.
• Reboot the ONT first (30 seconds off), then the router.
Wait 5 minutes.• Test at a quiet time and at a busy evening. If both are poor, photo the result.
Send the form, then email a photo to [email protected]A phone on Wi-Fi in another room is a bad test on its own.
One wired figure is worth more.
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Guide 4 — New mesh set-up• Main unit next to the router. Use ethernet into the main unit if the kit allows it.• Second unit halfway to the weak room — not in the dead corner.• Keep nodes off the floor and out of cupboards.• Give it 10 minutes to settle after you plug it in.• Use the same Wi-Fi name on both only if the app tells you to.• Still a dead room? Move the extra node a few metres toward the router and test again.If the main unit is slow even when you’re standing next to it, that’s Guide 3, not mesh.
Photo the app screen.
Send the form, then email a photo to [email protected]
Watch first. Then follow the steps below.
Guide 5 — Solar app on zeroLook at the inverter or battery screen, not only the phone.• Screen dead? Check the labelled isolators near the unit are on (usually AC and DC). Don’t open the box.• App on zero but the screen shows watts means the app or the login, not the panels. Log out, update the app, log in.• Winter mornings and heavy cloud can look like “broken.”• Photo the inverter screen and the app.
Send the form, then email a photo to [email protected]If a trip in the consumer unit is off, leave it. That’s not a phone-app fix.
Watch first. Then follow the steps below.
Guide 6 — EV charger not starting• Cable fully clicked in at the car and at the post.• Check the lights on the charger and what the car/app says.• Some cars need the app or a button on the key to start charging.• If the charger’s own isolator is off, switch it on only if it is the labelled charger switch.• If a house trip for the charger has gone off, leave it. Don’t reset random breakers.• Photo the charger lights and the app screen.
Send the form, then email a photo to [email protected]
Watch first. Then follow the steps below.
Guide 7 — Battery not storing power
Look at the inverter / battery screen, not only the phone.
• Isolators near the unit should be ON (solar and battery). Don’t open the box.
• Lights on the inverter and battery should be on.
• It charges in the day. Low sun or heavy cloud means less stored — that can be normal.
• Open the app. Check the mode. Some settings hold the battery and will not discharge.
• Note the % on the screen and any fault code.
• Battery not charging overnight? Check the app mode and the time settings.
• Photo the battery / inverter screen and the app.
Send the form, then email a photo to [email protected]
If a trip in the consumer unit is off, leave it. That’s not an app fix.
Guide 8 — Dirty solar panelsLook from the ground. Do not climb. Do not walk on the panels.
• Leaves, bird droppings and dust block the sun.
• Rain often washes light dust away.
• Do not use a pressure washer.
• Heavy dirt needs a specialist. This site does not book that work.
Photo the panels from the ground.
Send the form, then email a photo to [email protected]
More short videos: youtube.com/@begoodbee
Got a photo? It often shows more than a long message.
Send the form, then email it to [email protected]
Free check. Not a call-out.